Our Terms & Conditions
- Equipment Needed and Home Preparation
1. Swim costume
2. Well fitting goggles and swim cap. (Stretch fabric caps are most comfortable for children)
3. All students who are not potty trained must wear a swim nappy under their normal swim wear. The swim wear or Happy Nappy, must fit firmly around thighs and waist to prevent spillage. Happy Nappies may be bought on line.
SWIMMING HOMEWORK FOR BEST RESULTS
Best results are achieved if parents prepare their children in their daily bath and shower to play and splash, have showers and wash their faces.
Children will progress fast once they are happy to put their face in the water.
- PAYMENTS IN ADVANCE
BEST BY BANK TRANSFER - Reference must be included
CASH Sealed in an envelope. The name of the student, Reference and lesson day and time must be clearly written on the envelope.Cash prepared in the above manner may be safely put through the letter box at 2 Princes Avenue.
NO CASH AT THE POOL
CHEQUES with the name of the student and reference number clearly written on the back.
YOU MUST note your payment with all details on the book at pool side.
Will incur an administration charge of £10.00.
There is a 5% sibling discount for two or more in the same family.
- Missed Lessons
NO REFUNDS, NO TRANSFERS. NO CREDITS for lessons missed by students.
POOL CLOSURES - Lessons missed due to pool closures may be made up during the half term or holidays. If there is no make up lesson a credit will be given for that lesson on the following terms invoice, OR you can apply for an immediate refund by emailing us your bank details.
DUE TO SERIOUS ILLNESS. If a student wishes to cancel lessons mid term due to prolonged serious illness a doctors certificate will be required. The cancellation fee will equal two lessons fees from the date we are informed in writing. We unfortunately can not guarantee the place will be available in the future.
For cancellations requested in writing (email or SMS acceptable) 28 days in advance of the start of the course, refunds will be made directly to bank details supplie, with an administrative fee of 10% of the course fee deducted.
If a cancellation is requested less than 28 days in advance and up to 3 days after the first lesson of the course a refund will be made directly to bank details supplied. An administrative fee of 20% of the course fee will be deducted.
No refunds for subsequent cancelations
- Health and Safety
OUTDOOR FOOTWEAR MUST BE REMOVED before entering the changing rooms and pool side.
NO FOOD AND DRINK IN THE CHANGING ROOMS OR POOL SIDE.
SWIMMERS MUST REFRAIN FROM FOOD AND DRINK FOR AT LEAST 1 HOUR BEFORE their lesson. ( completely avoid milk products, fizzy and citrus drinks)
STUDENTS WHO ARE NOT POTTY TRAINED need to follow the advise above under EQUIPMENT NEEDED.
All students must use the toilet before swimming..
Parents & carers of students under 8 yrs must remain on poolside during lesson time.
The teacher will draw your attention whenever a young swimmer needs the toilet during lesson time.
For Safety no student should enter the pool before or after their lesson unless under the supervision of the teacher.
NO RUNNING ON POOLSIDE.
NO PHOTOGRAPHY AND VIDEOING ALLOWED.
Please be considerate of others when using pool facilities.
- Which Teacher?
Students will be allocated to a class according to their swimming level and approximated age.
Teachers are allocated to teach each class provided. Students cannot choose who teaches them.
If a teacher is absent, we will provide a cover teacher.
- Charge For Polluting The Water
There will be a charge of £100.00 administered if a student pollutes the water with feces or vomit causing the pool to be closed.
To ensure this does not happen please make sure that...
1. Children use the toilet before swimming.
2. Children who are NOT potty trained MUST wear a swim nappy UNDER a firm pantie
3. Students do not eat or drink for at least one hour before their lesson.